For over 10 years, MedSurvey Community served the company well but it was time for an update. The goal remains the same, to get medical professionals to sign up and reward them for their time and effort sharing their opinions and knowledge via surveys.
MedSurvey Rewards was created to replace the MedSurvey Community website and portal.
My role: UI/UX, designs, wire-frames, lo-fi usability testing, concepts, illustration, branding
Sign Up flow
How do you convince medical professionals to spend their valuable time signing up for this service? By laying out expectations early and making the actual sign up process quick and easy. Who doesn’t love earning a little extra pocket money?!
We approached the sign up process like a conversation between two people. Ask someone a question and await a response. After the basics are filled in, name, where you work and if you have a NPI #, the system looks at available data to let the user know, how many surveys they may receive and the average reward amount. If that all sounds good, the user decides if its worth continuing with the sign up process.
Demo of signing up for rewards on mobile
Dashboard showing available surveys to take
Mobile view of available surveys
Tables look great on desktop but were not ideal for mobile. A better experience for mobile would be to take those tables and change them to a list format.
Survey History layout for desktop
History layout changes for mobile displays
The voice of MedSurvey Rewards is less industry jargon, and more conversational. We removed the stock photos of doctors for a more fun, approachable feel, which is supported by the use of illustrations and icons. When creating the MedSurvey Rewards logo, we landed on using the font Quicksand because the rounded sans serif feels soft and approachable. This same idea could be applied to the illustrations and icons used throughout the Rewards experience.
MedSurvey Rewards Homepage